If you place an order and change you mind within 48 hours, we can offer you a refund and cancel your order.
If 48 hours have passed since your order has been placed, we can not process a refund as your product has already begun processing or has been shipped.
To ensure the highest quality, we allow full refunds on any damaged or defective products.
To receive a refund or replacement on a damaged item, please send an image of the damaged item to Saharagoldsales@gmail.com. We will be able to process a refund shortly after.
If your item arrives damaged, please email us as soon as it is received and attach an image of the broken piece. We will be able to send a replacement or provide a refund.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer, we do not accept physical returns on custom items as they are custom made.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Refunds (if applicable)
If you receive a damaged/defective product, please send us an e-mail with an image showing the damaged product. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email.